Single Sided Ready To Finish Gas Fireplace

You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.

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  Return window: U.S. customers may return eligible items within 14 days of receiving their order.
  
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  Eligibility: Items must be unused, undamaged, in original packaging, with proof of purchase.
  
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  How to start a return: Contact customer service within 7 days of delivery to request a return authorization and shipping label.
  
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  Return shipping: Free — Cypress Oasis covers return shipping costs.
  
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  Refunds:
  
  
  Issued after the returned item is received and inspected
  
  
  Refunded to the original payment method
  
  
  Can take up to 14 days to appear after approval
  
  
  25% restocking fee applies to “change of mind” returns
  
  
  
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  Defective, damaged, or incorrect items:
  
  
  Report within 48 hours of delivery
  
  
  Full refund or replacement provided at no cost
  
  
  
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  Orders not received: If confirmed lost, you’ll receive a full refund or replacement.
  
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  Order cancellations:
  
  
  Before shipment: full refund
  
  
  After shipment: must follow the return process
  
  
  
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  Non-returnable items: Custom or personalized products, perishables, intimate/sanitary goods (unless unopened), gift cards, and downloadable software.
  
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  Exchanges: Free exchanges available for defective, damaged, or incorrect items.
  
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  Customer support: Available Monday–Friday, 9am–5pm CST via email or phone.