Shipping Policy

1. Introduction

At Cypress Oasis ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.cypressoasis.com.

2. Shipping Destinations

We currently ship to destinations within the United States.

3. Shipping Costs

We offer free standard shipping on all domestic orders within the USA. No hidden fees.

4. Order Processing Time

Our standard processing time is 1 to 2 business days, operating Monday through Friday and excluding holidays. Orders placed before 5:00 PM CST will begin processing on the same day. Any orders placed on weekends or public holidays will be processed on the next business day.

5. Transit Time

The estimated transit time for shipments is 3 to 5 business days.

6. Delivery Time

For domestic shipping, the standard delivery time is 4 to 7 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

7. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely. For LTL Freight Carriers, we utilize services such as FedEx Freight, Old Dominion, XPO Logistics, and Estes Express. All orders include tracking information, which will be provided via email once your order has shipped. Furthermore, shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

Your Responsibilities for LTL Freight Delivery

Responsibility	Details
Delivery Method	These products ship via LTL freight and will be delivered by a freight carrier truck.
Delivery Location	Delivery is to curbside or garage. Inside delivery requires advance arrangement.
Inspection	You MUST inspect all packages before signing the Bill of Lading.
Damage Notation	Any visible or suspected damage must be noted on the Bill of Lading before the driver leaves.
Liability	Signing without notation releases the carrier from liability for damage.

8. Order Tracking

After your order has been shipped, you will receive an email containing your tracking number, the carrier name, and a link to track your package. To track your order, simply enter your tracking number into https://cypressoasis.com/apps/track123 to view the status and estimated delivery date. If you have questions or need assistance with tracking, please contact our Customer Service.

9. Delivery Issues

9.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, please contact us at sales@cypressoasis.com or 504-784-1488. If your tracking information indicates that your package was delivered but you have not received it, please verify the shipping address provided and check with neighbors or building management before contacting us for further assistance.

9.2 Damaged Packages

If your package arrives damaged, please take photos of the damaged packaging and items, and contact us within 7 days at sales@cypressoasis.com. We will work with you to arrange a replacement or refund as appropriate.

10. Missing Items

If any items are missing from your order, contact us within 7 days of receiving your package. Please provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

11. Return and Refund Policy

Returns must be requested within 30 days of receiving your order. Once authorized, the item must be shipped back within 14 days. Items must be unused, undamaged, and in their original packaging. For change-of-mind returns, all return shipping costs are the responsibility of the customer. We cover return shipping costs for defective, damaged, or incorrect items. Refunds are processed within 14 days after receiving the returned item and will be issued to the original payment method. For detailed information, please refer to our Return and Refund Policy at https://cypressoasis.com/pages/return-and-refund-policy.

12. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Email: sales@cypressoasis.com

Phone: +1 (504) 784-1488

Mailing Address: 141 Allen Toussaint Blvd #1047, New Orleans, LA 70124

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Cypress Oasis! We appreciate your business and are committed to providing you with exceptional service.

CYPRESS OASIS